Refund & Exchange Policy

We are committed to delivering top-quality online services and solutions for websites and online stores. In the rare event that you are not satisfied, this Refund & Exchange Policy outlines your options for requesting a refund or exchange for digital services.

1. Eligibility for Refund
  • Timeframe:

    • Refund requests must be submitted within 14 days from the date of purchase or service activation.

  • Conditions for Digital Services:

    • Services that have been fully delivered or activated are non-refundable. If a service was partially delivered, you may be eligible for a partial refund depending on the work completed.

  • Unused or Unactivated Services:

    • You are eligible for a full refund if the service has not been started or activated.

  • Proof of Purchase:

    • You must provide proof of purchase such as an order confirmation email or transaction ID to request a refund.

2. Exchanges

Exchanges for online services are generally not applicable, as digital services cannot be physically exchanged. However, if there are any issues with the service provided, we will work to resolve them by offering an alternative solution, additional features, or modifying the service to better meet your needs.

3. Refund Process

If you wish to request a refund, please follow the steps below:

  • Contact Support:

    • Contact our support team with your order details and the reason for your refund request.

  • Approval:

    • Once your request is reviewed, we will determine if you are eligible for a refund based on the criteria provided above.

  • Refund Timeline:

    • If eligible, the refund will be processed within 5–10 business days to the payment method used during the purchase.

Please note that any used or activated services cannot be refunded. If you have any issues with a service after it has been activated, we encourage you to contact our support team for further assistance.

4. Non-Refundable Items
  • 1. Services that have been fully delivered or activated
  • 2. Custom development work that has already begun
  • 3. Subscriptions or services that are beyond the 14-day refund period
  • 4. Services that have been tailored or customized specifically to your requirements
  • 5. Prepaid services or subscription plans
  • 6. Third-party software, plugins, or integrations purchased through our platform
  • 7. Software licenses that have been activated or used
5. Late or Missing Refunds

If you have not received your refund after 10 business days, please contact your payment provider or bank. If the issue persists, feel free to reach out to our support team.

6. Service Modifications

If you are unsatisfied with a service, we offer modification requests to tailor the service to your needs. Please reach out to our support team with details of your request.

7. Support Availability

If you encounter any issues during the refund process, our support team is available 24/7 to assist you with your request.

8. Refund Limits

Refunds will be limited to the amount paid for the service, excluding any transaction fees or taxes that may have been applied during the purchase.

9. Cancellation of Service

Cancellation of service can be done at any time before the service is activated. Once activated, the service is non-refundable.

10. Refund for Subscription Services

Subscription services are eligible for a refund only if they have not been used or activated. If a subscription is partially used, only the unused portion may be eligible for a refund.

11. Partial Refunds

If you request a refund after partial use of the service, the refund will be calculated based on the percentage of service used.

12. Digital Goods and Services

Refunds for digital goods, including downloadable content or software, will be processed only if the item is defective or not as described.

13. Fraudulent Activity

If a refund request is determined to be fraudulent, we reserve the right to refuse the refund and take appropriate legal action.

14. Payment Method for Refund

Refunds will be issued using the same payment method as the original purchase unless otherwise specified.

15. Impact on Future Transactions

Refunds processed will not affect future transactions with us unless the refund is linked to a violation of our terms of service.

16. Contacting Support

For any issues related to refunds or exchanges, please contact our support team at:

17. Refund for Recurring Charges

If your subscription involves recurring payments, refunds for previous payments may not be eligible once the next cycle has been processed.

18. Limitation of Liability

Our liability for any refund claims is limited to the purchase price of the service, excluding any associated fees or expenses.

19. Refund Policy for Custom Work

Refunds for custom development work may be offered on a case-by-case basis, depending on the progress of the project and the work already completed.

20. Policy Updates

We may update this Refund & Exchange Policy at any time. All changes will be posted on this page, and the "15/4/2025" date will be updated accordingly. Continued use of our services after updates indicates your acceptance of the new policy.