Privacy Policy

We highly value your trust and are fully committed to maintaining the privacy and security of your personal data. This Privacy Policy details the types of information we collect, how we use it, the steps we take to protect it, and your rights regarding your data.

1. Information We Collect

When you use our platform, we may collect various types of data including, but not limited to:

  • Personal Identification:

    • Your name, phone number, email address, billing and shipping address, and payment details.

  • Account Activity:

    • Login details, order history, support messages, preferences, and saved settings.

  • Device Information:

    • IP address, browser type, operating system, device model, and cookies.

  • Usage Data:

    • The pages you visit, time spent on each page, clicks, interactions, and navigation flow.

2. How We Use Your Information

Your information is used to ensure smooth and personalized experience, and to improve our platform. Specifically, we use the data for:

  • 1. Processing your purchases, managing invoices, and confirming transactions.
  • 2. Improving our product listings, user interface, and platform performance.
  • 3. Customizing your dashboard and suggesting relevant content or features.
  • 4. Sending you order updates, promotional offers, newsletters (with your consent).
  • 5. Protecting our platform from fraudulent behavior and maintaining overall security.
  • 6. Complying with legal obligations and financial regulations.
3. Data Security

We take your privacy seriously and employ strong security measures including end-to-end encryption, access control policies, and secure hosting environments. User data is stored in secured databases, and access is limited to authorized personnel only.

We continuously monitor for suspicious activity and regularly test our systems for vulnerabilities. Despite these efforts, no method of online transmission or storage is 100% secure, so we encourage users to use strong passwords and enable 2FA (if available).

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, to operate effectively, we may share data with:

Payment processors (e.g., Stripe, PayPal) for handling transactions.

Shipping providers and logistics partners (if applicable).

Customer support tools (e.g., live chat or ticketing systems).

Legal authorities when required by law or to protect against misuse.

5. Third-Party Links

Our platform may include links to third-party websites or tools. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any information with them.

6. Your Rights

You have full control over your personal data, including the right to:

  • Access or request a copy of your data.
  • Correct or update inaccurate information.
  • Request data deletion (subject to legal obligations).
  • Withdraw consent for marketing or promotional communications.
  • Restrict processing or object to certain uses of your data.

To exercise any of the above rights, please contact us directly through the support form or email.

7. Cookies and Tracking

We use cookies and similar tracking technologies to recognize your browser, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, although this may affect some functionality of the site.

Types of cookies we use include:

  • Essential cookies – required for core functionality like login and cart management.
  • Performance cookies – to track usage and identify areas of improvement.
  • Marketing cookies – to deliver relevant ads and measure campaign performance.
8. Data Retention

We retain your data as long as your account is active or as needed to provide you with services. Upon account closure, we may keep your data for a reasonable period for legal or business obligations, after which it will be deleted or anonymized.

9. Children's Privacy

Our platform is not directed toward individuals under the age of 13. We do not knowingly collect or store personal information from children. If we discover such data has been collected, we will take steps to delete it promptly.

10. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect changes in law, platform features, or business practices. Any major changes will be communicated via email or highlighted on the site. The latest version will always be available on this page.

11. Contact Us

If you have any questions about our Privacy Policy or wish to make a data-related request, please reach out to our support team at admin@divorxtech.com or through the contact section on the website.